When does "Please reconnect your account" appear?
Cora shows this message when it can no longer access your Gmail. This can happen if:
Your organization migrated to a new Google Workspace or domain
Your Google Workspace admin changed app permissions
You revoked Cora access in your Google account settings
Your OAuth token expired after a long period of inactivity
How to reconnect
The fastest fix is to log out of Cora and log back in with the affected Gmail account:
Click your profile icon and select Log out
On the login page, click Continue with Google
Select or enter the Gmail address that needs reconnecting
When Google shows the permissions screen, click Allow for all permissions shown
Within 10 minutes, Cora will start syncing your emails again. Your next scheduled brief will include emails from that point forward.
If your account is managed by a Google Workspace admin
If your email is through a company or university, your IT admin may need to approve Cora in Google Workspace app settings. Ask your IT team to allowlist the Cora app, then try reconnecting.
Still having trouble? Contact us and we can check your account directly.